` FAQ - Shycart.com

Frequently asked questions

Shopping

  1. Is it necessary to have a ShyCart account to shop?

While it is not necessary to have a ShyCart account to shop and purchase items, it is certainly recommended to have one. You can shop by providing just your email ID.

Payments

  • How do I make a payment for a ShyCart purchase?

  • ShyCart offers multiple methods to make payments for your order: Credit Card & Debit Card (including American Express), Net Banking, and Cash on Delivery. All Credit/Debit card details remain confidential and private. ShyCart and our trusted payment gateways use SSL encryption technology to protect your card information.

  • Are there any hidden charges when I make a purchase on ShyCart (Octroi, Sales Tax)?

  • There are absolutely no hidden charges when you make a purchase with ShyCart. We offer free delivery if the order is Rs.500/- or over, otherwise you will be charged an additional Rs.50/- for delivery. The prices listed for all items are final and all-inclusive. The prices you see on our product pages are exactly what you pay for the item.

  • Is there any additional charge for Cash On Delivery?

  • Yes, we charge Rs.70/- in additional for Cash On Delivery.

    Internet Banking

    We accept payment through Internet Banking for the following banks:

  • Allahabad Bank
  • AXIS Bank
  • Bank of Bahrain and Kuwait
  • Bank of Baroda
  • Bank of India
  • Bank of Maharashtra
  • City Union Bank
  • Corporation Bank
  • DCB Bank
  • Deutsche Bank
  • Dhanlaxmi Bank
  • Federal Bank
  • HDFC Bank Retail
  • ICICI Bank
  • Indian Bank
  • Indian Overseas NetBanking
  • J&K Bank
  • Karnataka Bank
  • Karur Vysya Bank
  • Oriental Bank Of Commerce
  • South Indian Bank
  • Standard Chartered Bank
  • Tamilnad Mercantile Bank
  • Union Bank of India
  • United Bank Of India
  • Vijaya Bank
  • Yes Bank
  • Order Status

    Shipping

  • How much are the delivery charges?

  • ShyCart provides free delivery on all items if your total order amount is Rs.500/- or more. Otherwise Rs.50/- is charged as delivery charges. Rs.70/- will be charged for any Cash on Delivery order since Shycart needs to disburse the same to our courier partners.

  • What is the estimated delivery time?
  • The estimated time of delivery is mentioned on every page. It may differ from one item to another. Please read below for an explanation of delivery estimates:

    Mentioned as 3 days delivery time : These items will also be mentioned as "In Stock". For all areas serviced by reputed couriers the delivery time will be 3 business days. For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location. Business days exclude public holidays and sundays.

    Mentioned as more than 3 days delivery time : We procure and ship the items within the time specified on the item details page. Some items have to be imported from outside India. These items are mentioned sometimes as "Imported" on the item details page and can take 10 or more days to reach you. You can always rest assured that you will receive your order within the time specified.

    Preorder or Forthcoming : These items are soon to be released and we prebook your item for you. The item will be shipped to you on the day of it's official release launch. The Preorder duration varies from item to item. Once known, release time and date is mentioned. Eg: 5th May, August 3rd week.

    For Out of Stock items : Currently we do not have these products available for sale. Please use the "Notify Me" feature and we will let you know once it is available for sale at ShyCart.com.

    Permanently Discontinued :This product is no longer available on ShyCart because it's obsolete and/or production for it has been discontinued.

    With every order, you will receive an email containing the details of the order placed by you. Once we ship the item(s), you will receive another email containing the shipping details.

  • How will the delivery be done?

  • We process all deliveries through reputed couriers.

    If there is no courier service available in your area, we will ship products via Government Registered Bookpost or Speedpost. If your order contains an electronics item (Mobiles, Gaming Consoles, Cameras, Laptops) we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.

  • What about warranty and hidden costs (sales tax, octroi etc.)?
  • There are no extra taxes, hidden costs or additional shipping charges. The price mentioned on the website is the final price. What you see is what you pay. Our prices are all inclusive. All taxes are included with the list prices.

  • Why does the estimated delivery time vary from product to product?

  • Items which are labeled 'In Stock' on their respective product pages, are stocked in our various warehouses and usually takes 2-3 business days to reach our customers. Items which we will need to procure or import, are labeled 'Imported' on their respective product pages - the delivery of these items can vary between 2 and 4 weeks. Products which you can pre-book, and are labeled as 'Forthcoming' are dispatched on the release date of the particular product - release dates are mentioned on the product page.

    · Does ShyCart deliver internationally?

    ShyCart doesn't deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world, but you'll have to ensure the Delivery Address is within India.

    Courier

  • How are items packaged?
  • All items are carefully packaged at our warehouses - as to avoid any form of damage. We ensure the package is water proof with plastic wrap or bubble wrap.

  • How can I track the delivery of my order?

  • All ShyCart items are delivered through reputed courier partners (including our own internal courier service - ShyCart Logistics) - who will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of our courier partners.